PROS Center for Wellness
Health Homes
Children's Health Homes
TRC Counseling and Psychiatric Services
Call 716.661.1447 for an appointment today!
or complete this form
TRC Community Health Center is taking every precaution to keep our staff and patients safe during the COVID-19 pandemic. While vaccines are now here, it is still important for everyone to follow CDC guidelines. TRC Community Health Center also provides tele-health options as well. For more information about the COVID vaccine, please visit our COVID vaccine information page by clicking here.
In these confusing and uncertain times, the Counseling & Psychiatric Services Department at TRC Community Health Center wants to remind people that we are still open to support you.
If you are displaying no signs or symptoms of coronavirus, you can come into our offices in Jamestown or Dunkirk.
We also offer telephone and video psychotherapy and psychiatry sessions for those who either might be displaying symptoms, or would prefer to stay at home and not have to travel.
Phone (716) 661-1447 to schedule an appointment with a therapist today. Or use our online by clicking here!
Counseling Services Offered
- Individual Counseling
- Family Counseling
- Couples Counseling
- Group Counseling
- Medication Assisted Treatment
Brochures
English Version
Spanish Version
All of our programs offer a comprehensive menu of services including psychiatric evaluations, medication management and clinical counseling. Generally, a mental health clinic involves treatment of a fairly short duration. Many people show significant improvement after only a few sessions.
Why TRC Counseling and Psychiatric Services?
We have served our community by providing quality mental health treatment options for over twenty years. We use the most effective evidence based approaches and are dedicated to finding you the help you need. Our qualified and knowledgeable staff are here for you and all of your needs.
Personalized Recovery Oriented Services (PROS)
PROS provide a comprehensive, recovery oriented program for individuals with severe and persistent mental health conditions. PROS supports goals to improve functioning, increase employment, attain higher levels of education and secure preferred housing. We believe that every individual has the ability to achieve recovery and attain a chosen life role.
Collaborative Treatment
We can also offer collaborative treatment with public school counselors and other clinicians. Our team has also provided an effective interface with the criminal justice system. The NY State Office of Mental Health certifies our programs.
We can assist you with managing a variety of life stressors including:
- Depression
- Anxiety
- Relationships
- Fears & Phobias
- Sexual Assault
- Grief & Loss
- Bipolar Disorders
- Stress Management
- Child Disorders
- Schizophrenia
- Divorce/Separation
- Adults abused as children
- Obsessive/Compulsive Behaviors
- Overcoming barriers of functioning
- Any mental health condition
Therapists Who Care
Finding the right therapeutic relationship is critical to successful treatment. In this hurried world, it’s refreshing to be able to sit down and talk through your issues. You will find at TRC’s Counseling and Psychiatric Services, our team of therapists and physicians get to know you so they can work with you on resolving issues in a way that fits with your needs. Our therapists can also offer services to college students in our community. While college life can be fun and exciting, the pressures to fit in and succeed can be overwhelming.
Enhance Your Life
We will provide you with the resources and assistance to not only deal with your problems, but will actually provide you with assistance in functioning more effectively in all aspects of your life. Our team is made up of professional staff dedicated to providing you with exactly what you need to improve your life.
I’m embarrassed and reluctant to seek services
You are not alone in seeking treatment. It is estimated that about 1 in 5 adults has a diagnosable mental illness at some point in their lives. In fact, it is a sign of strength and determination to seek out assistance when needed. There is nothing wrong with asking for help when life becomes difficult to manage. At TRC Counseling and Psychiatric Services we will help you feel comfortable with your decision.
Convenient
We recognize people are busy so we have developed convenient hours of operation and can work with you in scheduling appointments that meet your specific needs.
We operate many convenient locations. Let us know if you are having difficulty with transportation and we will assist you in making arrangements.
You Think You Need Help? Now What?
It’s easy to set up an appointment with us. Call us at any of the numbers below and you can speak with one of our trained staff who will assist you in scheduling an appointment to meet with one of our counselors. They are able to assist you with any questions you may have.
Miscellaneous Help Links
Mental Health Resources for College Students
Administrative Staff
Kathryn Curtis, Director of Behavioral Health and Care Coordination
Rita Ferraloro, Behavioral Health Operations Supervisor
Rosanna Hatfield- Assistant Director of Clinical Services
Cynthia Neu- QA/QI Supervisor, Behavioral Health
The Resource Center
880 East Second Street
Jamestown, NY 14701
716-661-1447
Service Locations
- Counseling & Psychiatric
880 East Second Street
Jamestown, New York 14701
Ph. (716) 661-1590
Fax (716) 661-1495 - Counseling & Psychiatric
186 Lake Shore Drive West
Dunkirk, New York 14048
Ph. (716) 366-7660
Fax (716) 366-0501 - Passages/PROS
880 East Second Street
Jamestown, NY 14701
Ph. (716) 661-1447
Fax (716) 661-1534 - Gateways/PROS
186 Lake Shore Drive West
Dunkirk, NY 14048
Ph. (716) 661-1447
Fax (716) 366-0501
Most major insurances accepted.
Note: If you or a loved one are in need of immediate help,
please call the Crisis Hotline at: 988
Counseling & Psychiatric Services Staff
Outpatient Program
880 East Second Street, Jamestown — 716-661-1590
Barbara Billings
LMHC NCC Certified
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Barbara Billings is a Licensed Mental Health Counselor (LMHC), National Certified Counselor (NCC) through the National Board of Certified Counselors Inc (NBCC), working at The Resource Center since 2015. She worked in Direct Support while completing the requirements for her Masters in Clinical Mental Health Counseling through Walden University. Upon receiving her second Masters she started with the Counseling and Psychiatric Services at the CAPPA Building in Jamestown. Barbara is a member in good standing of the American Counseling Association (ACA), and the Society for Sexual, Affectional, Intersex, and Gender Expansive Identities (SAIGE). Her practice focuses on Trauma & Post Traumatic Stress treatment, LGBTGEQIAP+ concerns & advocacy, and Recovery promotion by means of Individual and Group Counseling.
Vicky Barone
LMHC
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Vicky Barone is a Licensed Mental Health Therapist who works with all ages of clients and those with a variety of mental health needs. She has undergraduate degrees from Jamestown Community College (Humanities), Empire State College (Communications), and a Master’s degree in Mental Health Counseling from Walden University. With 14 years of experience in the mental health field as a licensed therapist, she also has experience as a residential counselor in a treatment facility and as an employment counselor for economically disadvantaged youth. She has specialized training in Reactive Attachment Disorder, Post Traumatic Stress Disorder, and Suicide Prevention and special study in Creative Arts Therapy, with work in facilitating groups and teaching adult education classes. In addition to her work with the Resource Center Counseling and Psychiatric Services, Vicky has been employed as a mental health therapist at Beacon Light Behavioral Health and at GA Family Services in their residential facility and school.
Rosanna Hatfield
LCSW-R, Assistant Director of Clinical Services
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Rosanna Hatfield is currently the Clinical Site Supervisor for The Resource Center’s Counseling and Psychiatric Services (CAPS). She is a Licensed Clinical Social Worker-R. She has worked for the agency in different capacities for over twenty years. Rosanna has experience working with children and adults. She also has experience working with people with Intellectual Developmental Disabilities. She has been trained in EMDR (Eye Movement Desensitization & Reprocessing) & Accelerated and Resolution Therapy to help with addressing trauma. She also utilizes Cognitive Behavioral Therapy and Dialectical Behavior Therapy techniques during sessions. Rosanna received her Master’s in Social work in 2008 from the State University of New York at Buffalo.
Danielle Pacitti
MHC
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Danielle Pacitti bio coming soon.
Irene Culpepper
LMSW
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Irene Culpepper is a Licensed Master Social Worker, completing her Master’s through the University of Buffalo School of Social Work, where she also completed a specialization in working with military Veterans and their families. Irene holds a Family Development Credential through Cornell University and is certified to provide therapy in EMDR, EFT, Equilateral EMDR and Equine Assisted Psychotherapy. Her training and experience with the foster care system, her work with educationally emotionally disturbed youths, extensive work with individuals with substance use disorder, has informed Ms. Culpepper’s decision to use various treatment modalities to address the impact of trauma on an individual’s life course trajectory.
Connie McCracken
LPN
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Connie McCracken is a Licensed Practical Nurse. She completed her practical nursing degree at BOCES-Cattaraugus in Olean NY in 2008. Connie always makes it known that she was only able to complete the LPN program with the help of her DAD, Gerald Newburg. Connie was a single mom of four children and they lived with her father. Connie has worked for TRC since 2014 at the Celeron A ICF campus in Celeron NY. Connie has been with The Counseling and Psychiatric Services for about 2 and a half years. Prior to coming to the agency Connie worked at The Pavilion Nursing Home as an LPN in Bradford, PA.
Counseling & Psychiatric Services Staff
Outpatient Program
186 Lake Shore Drive West, Dunkirk — 716-366-7660
Courtney Kuch
MSW
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Courtney Kuch is a Mental Health Clinician who enjoys working with children, adolescents, and adults. She obtained a Bachelor’s of Social Work degree from Northern Arizona University and a Master’s of Social Work degree from Arizona State University. Courtney has over 8 years of experience working in the social work field; specifically, as a foster care specialist and outpatient mental health counselor. She has obtained trainings related to trauma-informed care, person-centered treatment, and interventions associated with working with children and youth. Courtney offers an encouraging approach in helping individuals through their hardships in hopes of facilitating a path toward healing.
Amanda Chase
LMSW
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Amanda Chase bio coming soon.
Kamie Fields
LMHC
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Kamie Fields is a Licensed Clinical Mental Health Counselor who works with a varied population of individuals to support their mental health needs. Kamie received her undergraduate degree in health and human services from SUNY Empire before obtaining her Master’s in Clinical Health Counseling from Medaille College in 2016. Prior to her position with The Resource Center, Kamie was employed as a residential counselor with Transitional Services in Buffalo. Kamie has a background in veterinary medicine and animal health which led to her specialized interest in grief and pet loss. In addition to her work at The Resource Center Counseling and Psychiatric Services, Kamie has liaised with local veterinarians to provide grief support as well as facilitated support groups for pet loss and disenfranchised grief within the community. Kamie recently received certification for Grief Therapy and is currently pursuing certification in Nutritional and Integrative Medicine for Mental Health Professionals.
Sandra J Greenman
LPN
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Sandra J. Greenman is a Licensed Practical Nurse for The Resource Center Behavioral Health Program. She completed her practical nursing degree at Jamestown Practical Nursing and also has a Bachelors degree in Sociology from SUNY Fredonia. Sandi has worked for TRC since 2009 when she started her nursing career at TRC for the Behavioral Health program located in Dunkirk. Sandi has a very active role within the Article 31 program, Suboxone Program, and in the Article 28 program. Prior to coming the agency, Sandi worked for numerous healthcare agencies including hospitals, physicians, Child Protective Services and within county homes. In her spare time Sandi takes care of her elderly mother and enjoys outdoor activities like riding her motorcycle and kayaking on Lake Erie.
Kathryn Curtis, Director of Behavioral Health and Care Coordination
Rita Ferraloro, Behavioral Health Operations Supervisor
Rosanna Hatfield- Assistant Director of Clinical Services
Cynthia Neu- QA/QI Supervisor, Behavioral Health
Cassandra Brown, Psychiatric Mental Health Nurse Practitioner, Jamestown & Dunkirk
Amanda Ingerson, Patient Registrar - Jamestown
Cassie Tefft, Patient Registrar - Jamestown
Howard Boutelle, Behavioral Health Administrative Assistant
PASSAGES PROS:
880 East Second Street, Jamestown — 716-661-1447 | Fax 716-661-1534
Kathryn Curtis, Director of Behavioral Health and Care Coordination
Rita Ferraloro, Behavioral Health Operations Supervisor
Rosanna Hatfield- Assistant Director of Clinical Services
Cynthia Neu- QA/QI Supervisor, Behavioral Health
Israr Abbasi, MD
Marilee Hazeltine, RN
Nicole Armentrout, BSW, Clinician
Jeff Axelson, Clinician
Faith Jones, Peer Specialist
GATEWAYS PROS:
186 Lake Shore Drive West, Dunkirk — 716-661-1447 | Fax 716-366-0501
Kathryn Curtis, Director of Behavioral Health and Care Coordination
Rita Ferraloro, Behavioral Health Operations Supervisor
Rosanna Hatfield- Assistant Director of Clinical Services
Cynthia Neu- QA/QI Supervisor, Behavioral Health
Israr Abbasi, MD
Marilee Hazeltine, RN
Ke-Khee Greenough, Clinician
Amanda Hales, LMSW, CPS, Clinician
Louise DeCosta-Bacher, LMSW
Faith Jones, Peer Specialist
Jennifer Diaz, Patient Registrar
Certified psychiatrists, social workers and mental health clinicians are ready to assist people in regaining mental health. Most insurances, including Medicaid, are accepted. The Resource Center will not turn anyone away if they cannot afford to pay for services. We offer a sliding fee scale (based on income factors) to provide financial assistance. For more information, phone (716) 661-1447.
PROS Center for Wellness
Call 716.661.1447 for an appointment today!
Living
The PROS Center for Wellness (Personalized Recovery Oriented Services) is a personalized recovery program designed to help you conquer mental health issues and live your life to the fullest. Our team of professionals will craft a personalized recovery plan with you. The personal recovery plan acts as a road map to allow you to get the most out of life.
Recovery is a challenging process of change. Asking for help is often the hardest part. In order for you to live life to its fullest, we know you need to be in a safe and supportive environment. At the PROS Center for Wellness, we support you every step of the way.
Living Goals
- Improvement in relationships
- Assistance with managing finances
- Substance abuse counseling
- Education and volunteering
Health
Your health is of the utmost importance to your recovery. At The Resource Center, we treat every person with a holistic approach to care. TRC has invested in a care model to provide enhanced coordination between existing traditional service environments within our primary care and mental health services programs. The goal is to ensure that individuals served within those programs, and agency-wide, are given every opportunity to improve their lives and their contributions to society.
Health Services
- Holistic approach to recovery
- Social health outreach
- Strategies to improve mental health
Employment
Employment is the lifeblood of a successful life. PROS Center for Wellness counselors will work with you to increase your opportunities into the job market. The PROS Center for Wellness will offer you opportunities to find direction and meaning in your life. Working with your PROS Center for Wellness counselor, you will be challenged to attain higher levels of education. The PROS Center for Wellness offers both structured and unstructured opportunities. You may choose to do volunteer work as part of your recovery, or work a part-time job to increase your opportunities to enter the job market.
Employment Services
- Develop a resume
- Role play interviews
- Meet job challenges
- Enhance computer skills
- Complete a job application
- And, much more!
About the PROS Center for Wellness
The Resource Center’s Counseling and Psychiatric Services has served our community by providing mental health options for over twenty years. We use the most effective evidence-based approaches and are dedicated to finding you help.
The PROS Center for Wellness provides a comprehensive, recovery oriented plan for individuals with severe and persistent mental health conditions.
Locations
It’s easy to set up an appointment with the professionals at the PROS Center for Wellness. Call us at any of the numbers below and you can speak with one of our trained staff who will assist you in scheduling an appointment to meet with one of your counselors. They are able to assist you with any questions you may have. PROS has two locations. The Jamestown program is called Passages and the Dunkirk program is called Gateways.
Jamestown
880 East Second Street
Jamestown, New York 14701
Ph: (716) 661-1447
Fx: (716) 661-1534
Dunkirk
186 Lake Shore Drive West
Dunkirk, New York 14048
Ph: (716) 661-1447
Fx: (716) 366-0501
Health Homes
Offering comprehensive care management services to Medicaid recipients
What is a Health Home?
The Resource Center Health Home provides Care Coordination services to help make sure everyone involved in an individual’s care is working well together and sharing information that is important in supporting a person’s recovery. A Health Home Care Coordinator is expected to help coordinate not just medical, mental health and substance abuse services, but the social service needs of the individual as well.
How can a Health Home help me?
A Health Home is about improving not just your physical health, but your mental and social health as well. TRC’s Health Home assists you to:
- Get involved in activities to improve your health
- Obtain housing, legal assistance, food and other essential needs
- Learn more about meaningful social and community activities to include in your life
- Positively move from one type of care to another
- Make sure everyone involved in your care understands goals and the care plan created with you to help meet your goals
Who is Eligible?
- Medicaid recipients, including those who are already members of a Managed Care Organization. Individuals who have both Medicaid and Medicare are also eligible.
- Those eligible need to meet one of the following conditions of eligibility:
– Two or more chronic health conditions, such as asthma, diabetes, heart disease, mental health condition or substance use disorder.
– A significant mental illness
– Living with HIV/AIDs
“Health Homes has helped me go from being homeless to permanent housing and I am very happy to be where I am.” – Eric L, Successful client
How is it different from other Care Management?
TRC’s Health Home Care Coordinators are trained to consider all of your needs: the needs of the whole person. Therefore, you receive support in areas you may not have had assistance with before including housing, legal and becoming involved in social or community activities. The help you receive is driven by your goals and the needs you identify in meeting those needs.
What are the people that I would be working with like?
TRC’s Health Home Care Coordinator Team are caring individuals who talk with you about your goals, your needs and what will make your life meaningful. They also know where to go and who to talk with in order to make sure these needs are met as quickly as possible and you have the supports needed for recovery.
Who do I speak with if I have questions or want to sign up?
If you would like to speak to someone directly about The Resource Center’s Health Home Care Coordination service, please call 716.000.0000. Our Health Home Care Coordination team would be more than happy to answer any questions you might have. Our team will also assist you in completing an application and consent form to determine your eligibility for Health Home Care Coordination services.
“Health Homes has been a great ladder back to living, helping me get back on track in life, one step at a time.” – Robert D, Successful client
What happens to my primary care physician and counselor?
TRC’s Health Home Care Coordinator shares the Care Plan that you have developed together with your physician, your counselor and other service providers. The Care Plan explains the work being done by TRC’s Health Home team to support your goals. Every person involved in your Care Plan works together to make sure your well being is a top priority.
What if I am a member of a Managed Care Organization?
Members of Medicaid Managed Care Organizations are eligible to receive Health Home Care Coordination from The Resource Center. Once you complete the application and consent from, the Health Homes of Upstate New York (HHUNY) team will contact your Managed Care Organization to inform them.
Who pays for Health Home Services?
Medicaid pays for Care Coordination services for those who are eligible. It does not cost you anything to enroll.
Contact TRC’s Health Homes Care Coordination Team
Jamestown
880 East Second Street | Jamestown, NY | Ph: (716) 485-7224
Dunkirk
186 Lakeshore Drive West | Dunkirk, NY | Ph: (716) 485-7224
Children's Health Homes
What is a Children’s Health Home?
A Children’s Health Home is a care management service model where ALL of a child’s caregivers communicate with one another so that a family’s needs are addressed appropriately. The Resource Center will provide a care manager to eligible families, children and youth to provide access to services assuring they have everything necessary to stay healthy, out of the emergency room and out of the hospital. The Care Manager supports services that a family may already be receiving and will help families get new ones if necessary.
Who is eligible to enroll?
Children from birth to age 21 must be enrolled in Medicaid and have two or more chronic health conditions OR one single qualifying condition:
- Could benefit from this level of care management
- HIV/AIDS
- Severe Emotional Disturbance
- Complex Trauma
The Resource Center has experts on staff that will be happy to work with you to determine if a child is eligible.
What does a Children’s Health Home do?
- Comprehensive Care Management
- Care Coordination and Health Promotion
- Comprehensive Transitional Care
- Individual and Family Support
- Referral to Community and Social Support Services
Why would I want to enroll my child in a Health Home?
At The Resource Center, we understand caring for your child can be a complicated and often exhausting experience. In response to the needs of the families we serve, we are proud to have joined together with the Children’s Health Home of Upstate New York (CHHUNY) to provide Care Management Services that put your family first.
Key Point of Contact
We understand families spend countless hours being transferred from department to department trying to get critical answers and information regarding your child’s services. When you enroll in a Health Home, your Care Manager becomes your key point of contact in managing the services for your child.
Service Coordination
Critical to a healthy child is ensuring each service provider works together and always in the best interest of the child. A family’s Care Manager will have access to information on each service their child is receiving, enabling them to stay in constant communication and eliminating redundancy of service. The vast network also provides linkages to related services such as Adult Health Homes and many more.
Compassion
The Care Manager is an independent position that works for you. Following the CHHUNY model of care, this position strives to learn about the unique needs of each family and work with them to make the most appropriate decisions for the family.
Advantages of the CHHUNY Network
Families have the choice to select from a number of approved Children’s Health Homes authorized by the New York State Department of Health. The CHHUNY network, of which The Resource Center is a member, is New York State’s largest and serves 54 of the 61 counties in New York State. This large network not only gives families access to the largest list of providers and care managers, but the services can travel with you.
Contact TRC’s Children’s Health Homes Care Coordination Team
Jamestown
880 East Second Street | Jamestown, NY | Ph: (716) 485-7224
Dunkirk
186 Lakeshore Drive West | Dunkirk, NY | Ph: (716) 485-7224
Behavioral Health Home and Community Based Services
Adult BH HCBS are recovery and wellness services for people with mental health and/or substance use disorders. People can get these services right in their homes or communities.
BH HCBS provide support that helps a person achieve the things they want such as a better social life, employment, or education.
BH HCBS are available for people 21 and over who are enrolled in a Medicaid Managed Care Health and Recovery Plan (HARP) and found eligible after a short assessment.
People enrolled in a Special Needs Plan (SNP) may also be eligible for BH HCBS.
Home and Community Based Services can help you achieve your life goals and be more involved in your community:
Independence
Daily Living and Social Skills
- Gain or regain life skills like making social connections or budgeting
- Learn how to advocate for yourself and negotiate relationships
- If needed, get treatment and rehabilitation services in your own home
Education and Employment
- Individual Employment Support
→ Choice of employment goal and benefits counseling
→ Support in finding and keeping a job
→ Support to help you stay on the job and start career planning - Education support to start, return to, or graduate from school to learn skills to get or keep a job
Peer and Family Supports
Get help from people who have been there
- Get support from people who are in recovery
- Give your family and friends the knowledge to help support you
Adult BH HCBS Provided at The Resource Center:
- Habilitation
- Education Support Services
- Pre-vocational Services
- Transitional Employment
- Intensive Supported Employment (ISE)
- Ongoing Supported Employment
Adult CORE Services Provided at The Resource Center:
- Psychosocial Rehabilitation
- Community Psychiatric Support and Treatment
- Family Support and Training
- Empowerment Services- Peer Supports
For more information, please contact The Resource Center’s Behavioral Health Home and Community Based Services at 716.485.2637.
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